Strategic Solutions assists organizations identify the processes and structures by which to create, capture, analyze and act on information. SSI also helps minimize loss and risk, improve organizational efficiency and embrace innovation and initiatives that add value to an organization.
Specifically, SSI helps organizations use Knowledge Management (KM) to
* Facilitate more informed decisions * Contribute to the intellectual capital of an organization * Encourage the free flow of ideas which leads to insight and innovation * Eliminate redundancy * Streamline processes and operations * Improve consumer/customer service and efficiency * Create greater productivity
SSI also helps integrate KM with other organizational
learning initiatives such as Continuous Quality Improvement (CQI), Total
Quality Management (TQM)
A brief overview of KM and its uses is offered below. ______________________________________________________________________
What is Knowledge Management?
Knowledge Management (KM) is the process whereby an
organization gathers, organizes, analyzes and shares knowledge about organizational resources, programs, services,
products and people. KM is ongoing, organic and ever-evolving.
The challenge for an organization is to determine what information is valuable.
All information is not knowledge, and all knowledge is not valuable.
The trick is to identify worthwhile knowledge within a vast reservoir of
1. Recognize the role of knowledge: An organization must recognize and accept the critical role KM plays in its success and the leadership that needs to be assumed to
maximize the full potential of information.
2.Position for success: A Chief
Information Officer must be appointed and be a full participant of the
executive management team; s/he should be given the technical and
management skills to meet business needs.
3. Ensure credibility: The Chief
Information Officer must achieve high-impact successes balanced with
longer-term strategies, and learn from partnering with successful leaders
in the external information management community.
4. Measure success and demonstrate results: Business measures must be balanced with program measures, and program
operators and managers must continually establish feedback between program
or product performance and business processes.
5. Organize information resources to meet
business needs. In order to execute its responsibilities
reliably and efficiently, an organization must have a clear understanding
of its responsibilities in meeting business needs. The organization should
be flexible enough to adapt to change.
6. Develop information management human capital. Lastly, an organization must: identify the skills it needs to implement information
management in line with business needs; develop innovative ways to attract
and retain talent; and provide personnel with the training, tools and
resources needed to effectively perform duties.